Council’s COVID19 information to the community
In line with public health advice and social distancing measures the Alice Springs Town Council has made a number of changes to our services. This page outlines any key changes to operating hours and points of contact during this time.
Due to the ever-changing conditions, Alice Springs Town Council will continue to add information as it becomes available. This information is correct as at 11am Wednesday 27 May 2020. More updates pending further restrictions lifting.
Council reminds the community that it is imperative to maintain physical distancing and hygiene principles whilst using Council facilities and in public places.
The Civic Centre reception is open for public enquiries as of Monday 11 May 2020 with some precautionary public health measures in place at reception. The community can also make contact via phone, email and via this website. Please note that payments can also be made online and over the phone during normal working hours.
- Hours: Monday – Friday 8am to 5pm. Phone: 8950 0500 or email: firstname.lastname@example.org
- Social media: https://www.facebook.com/AliceSpringsTC/
Skate park, outdoor play and gym equipment are operational at Council parks – effective noon Friday 1 May 2020. Outdoor sports training (without physical contact) can re-commence as part of Stage 2 – 15 May 2020, with all sports and competitions (including spectators’ attendance) from Stage 3 – 5 June 2020
The Alice Springs Public Library has reopened as of 18 May 2020. There will be some precautionary public health measures in place: and revised hours:
- Mon-Fri | 10am-1pm & 3pm-6pm
(Closed 1pm-3pm for cleaning)
Sat-Sun | 10am-1pm
- 50 people limit
- 2 hour limit per person (per session)
- 30 minute public computer limit
- 1.5 metre physical distancing
- Strict hand hygiene
- No food or drink
Please contact email@example.com or phone 8950 0555 if you have any questions. Or stay up to date socially — https://www.facebook.com/ASPLibrary/
The Alice Springs Aquatic & Leisure Centre is open from Saturday 2 May 2020.
Winter hours for the Alice Springs Aquatic and Leisure Centre were due to commence from 1 May 2020, however some scheduled maintenance will have an effect on pool operations.
- Current hours: Monday to Friday 6am – 6:30pm
- Weekends and public holidays 9am – 3pm
Due to scheduled repair works re-opening dates for each pool will vary, please see below:
- 50m outdoor pool: Open until 31 May, will be closed for repairs from June until early July
- 25m indoor lap pool: Will re-open from 12noon Friday 15 May
- Indoor leisure pool: Closed until June, re-open date to be announced
- Splash Pad: Closed
Please contact firstname.lastname@example.org or phone 8950 4360 if you have any questions. Or stay up to date socially — https://www.facebook.com/AliceAquatic/
Regional Waste Management Facility
The Regional Waste Management Facility is an essential municipal service and, while some aspect of the facility may have to reduce in operations in the near future, the core waste area will remain as this is an important community facility. The transfer station is still open operating to the regular times of 8am to 4pm daily (Closed Good Friday).
Call 8950 4340 for more details.
Alice Springs Town Council would like to remind the community that the last quarterly rates payment due date 3 April 2020 has been extended to 30 June 2020. In addition to this the following measures have been put in place to assist the community:
- As of 27 March 2020, the charging of interest on outstanding rates balances is suspended until 30 June 2020
- The rates extension to 30 June has been automatically applied to all rates so no need for individuals to make an application for the extension
Alice Springs Town Council is committed to assisting the community during this unprecedented time and would like to remind all ratepayers that there are provisions already in place for financial hardship for rates concessions. In addition, Council is currently working on a specific hardship application process for those financially impacted by COVID-19 and will provide more information soon. In the interim, to register your interest in making a COVID-19 financial hardship application please contact our Rates Officer on 89500500 or via email at email@example.com
Council community support measures relating to COVID-19
At a special meeting of the Alice Springs Town Council held on 26 March 2020, it was unanimously agreed that exceptional support measures be put in place for our local economy and the Alice Springs community.
The community support measures to be implemented:
- That the local weighting criteria for Council procurement be increased from current 10% to 30% weighting in Council’s Procurement of Good and Services Quotations and Tenders Policy until 30 June 2020
- From 27 March 2020, the charging of interest on outstanding rates balances is suspended until 30 June 2020
- The rates payment due dates for the last quarterly payment will be extended from 3 April 2020 to 30 June 2020
- Fees associated with the Civic Centre public toilet shower usage will be waived until June 2020
- All Alice Springs Aquatic and Leisure Centre (ASALC) memberships and 10 visit passes are suspended, to resume upon reopening
- Library late fees waived until the Library is reopened
- The Sports Facility Advisory Committee participation levy will be waived until 20 June 2020
At another special meeting held on Monday 4 May the below additional measures were also put in place:
That Council identify a $5M COVID-19 reserve to provide for the future economic, social and well-being support of the community and the organisation with the following aims and scope:
- Details of the appropriate package will be considered over the coming weeks as part of the Council 2020⁄21 budget deliberations as well as ongoing analysis of the needs of our community and other government support measure packages, with a proposed announcement of all confirmed measures in June or July 2020.
- At a high level, the break-down of the $5M COVID-19 Reserve will be:
- Up to $1.0M to provide an appropriate non-commercial COVID-19 hardship package.
- $2.2M for CBD revitalisation project, subject to a clear breakdown of the tendered costs totaling $20M, the NT Government commencing all aspects of the CBD revitalisation project on site and confirmed co-funding of $20M for shade structures, lighting, activation zones and the Kwatja Play and community park.
- As determined at the 30 March 2020 Ordinary Meeting of Council — $1M for operational requirements as required and as determined by the CEO to allow for the safe, effective and legislative function of the organisation during the COVID-19 Pandemic.
- As approved at the 27 April 2020 Ordinary Meeting of Council –acceptance of the Department of Local Government, Housing and Community Development commercial hardship rate support.
- Any other measures as determined by Elected Members.
- The COVID reserve will be based on the needs of the community and may not be required to be expended in its entirety based on a balanced approach to the current and long-term priorities.
- The above allows a $800k contingency should the DLGHCD support package be insufficient to meet the demand
- In response to the COVID – 19 crisis, Council set a budget for 2020/2021 that provides a 0% rate freeze on residential property based on the budget as set during 2019/2020
- Reduce the current penalty interest on late rates from 19% down to 9% on all rate payers effective from the 30th of June 2020.
At Council’s 25 May Ordinary meeting a resolution was supported that:
- Alice Springs Town Council waive SFAC Participation Levy until 30 June, 2021. With the waiving of these fees, there will be no dollar for dollar contribution from the ratepayers put into the SFAC fund for this coming financial year. SFAC fees are charged on a financial year basis from 1 July 2021 onwards.
For more details are — https://alicesprings.nt.gov.au/council/media/media-releases
Council Meeting Protocols in response to COVID-19
Effective from Friday 27 March 2020, all Council meetings will take place via teleconferencing and without attendees until further notice.
Meeting minutes will be loaded as soon as practicable following the meeting.
To further assist, if a community member has a specific topic of enquiry for a meeting, either arising from the papers or another question, they are encouraged to email firstname.lastname@example.org by COB the Friday prior to the relevant Council meeting the following week. These emails must be marked ‘Attention to the CEO’ to be raised at a Council meeting.
The email also must include:
- Meeting name
- Date (at which the item is to be raised)
- A brief outline or a specific question
- Contact details and full name of the community member to enable a response
This information will be recorded during the meeting and will form part of the meeting minutes. Responses from Council will be provided as soon as practicable, following the meeting.
Council is evaluating its upcoming events and will advise the community in due course, in the mean time check out the Council’s Community Calendar to stay up to date with what community events are on.
Alice Springs Town Council reminds residents maintain physical distancing and hygiene principles whilst using Council facilities and when in public areas.
Due to the ever-changing conditions, Alice Springs Town Council asks you to regularly check this page for updates.
Council reminds all community members to stay up to date with official and accurate sources:
If you suspect you may have Coronavirus (COVID-19), please call the dedicated NT hotline on 1800 020 080 or visit: https://coronavirus.nt.gov.au/stay-safe/if-you-are-unwell