News

nbn™ in Alice Springs

Posted on 01 Dec, 2017

Upcom­ing infor­ma­tion ses­sion — Mon­day 22 January:

The nbn will be host­ing an infor­ma­tion ses­sion in the Library on Mon­day 22 Jan­u­ary from 12pm, this is a great oppor­tu­ni­ty to ask ques­tions and speak to an nbn rep­re­sen­ta­tive. For fur­ther details of the event go to http://​www​.alice​springs​.nt​.gov​.au/​e​v​e​n​t​s​/2018 – 01-22/nbn-com­mu­ni­ty-infor­ma­tion-ses­sion

Avoid dis­con­nec­tion: switch to the nbn™ network

The nbn™ net­work is designed to give you access to fast, reli­able inter­net and land­line phone ser­vices, no mat­ter where you live.* 
It will replace most exist­ing land­line phone and inter­net net­works in your area and most land­line phone and inter­net ser­vices will stop work­ing once the exist­ing net­work is dis­con­nect­ed.
In Alice Springs, the land­line ser­vice will begin dis­con­nect­ing between Jan­u­ary 19 and Feb­ru­ary 23, 2018.
So, even if you only have a home phone, it’s impor­tant to speak to a phone or inter­net provider about switch­ing as soon as your home or busi­ness is ready to con­nect.† 
The land­line sys­tem will not dis­con­nect in those areas cov­ered by nbns Sky Muster satel­lite service.

The roll­out of the nbn™ net­work will involve new tech­nolo­gies and some exist­ing devices may not be com­pat­i­ble with these at all times. 
The fol­low­ing ser­vices will be impact­ed when the exist­ing net­work is disconnected:

  • Land­line phones
  • Land­line internet
  • Med­ical alarms and emer­gency call systems
  • Mon­i­tored secu­ri­ty alarms
  • EFT­POS and ATMs
  • Fax machines and TTY devices

The future of Australia’s broad­band is here
The nbn™ net­work is Australia’s excit­ing new inter­net and land­line phone net­work. It’s designed to give you access to fast and reli­able inter­net and phone ser­vices, no mat­ter where you live.*
This incred­i­ble tech­nol­o­gy has been rolled out in Alice Springs and sur­rounds.
Fixed line ser­vices are avail­able to near­ly 11,000 res­i­dences and busi­ness­es in Alice Springs.
All prop­er­ties not on the fixed line ser­vice now have access to nbn’s Sky Muster satel­lite service.

What you need to do to con­nect to ser­vices over the nbn™ network

  1. Check whether your premis­es is ready to con­nect at nbn​.com​.au/​check
  2. Con­tact a phone or inter­net ser­vice provider about switch­ing to a plan over the nbn™ network
  3. If your premis­es is not ready to con­nect yet, reg­is­ter for email updates at nbn​.com​.au/​r​e​g​ister
  4. Find a list of providers at nbn​.com​.au/​s​e​r​v​i​c​e​p​r​o​v​iders

Reg­is­ter your medical/​fire alarm or lift emer­gency phone
Call 1800 227 300 or reg­is­ter online at:
Med­ical alarm: nbn​.com​.au/​m​e​d​i​c​a​l​r​e​g​ister
Fire alarm/​lift phone: nbn​.com​.au/​f​i​r​e​a​n​dlift
Call the provider/​manufacturer of the equip­ment
Ask whether your equip­ment will work over the nbn™ net­work, and what alter­na­tive solu­tions are avail­able.
Be sure to test your equip­ment once any changes are made.†
Pre­pare for pow­er black­outs
Equip­ment con­nect­ed over the nbn™ net­work will not work dur­ing a pow­er black­out. Con­sid­er hav­ing
an alter­na­tive form of com­mu­ni­ca­tion handy, such as a charged mobile phone or your exist­ing cop­per
phone line, espe­cial­ly if you don’t have good mobile phone cov­er­age at your home or busi­ness.
If you have safe­ty-crit­i­cal equip­ment (e.g. a med­ical alarm, mon­i­tored fire alarm or lift emer­gency phone),
speak to your equip­ment provider about alter­na­tive solutions.

* Your expe­ri­ence, includ­ing the speeds actu­al­ly achieved over the nbn™ net­work, depends on the tech­nol­o­gy used to deliv­er
ser­vices to your premis­es. Oth­er fac­tors out­side the con­trol of nbn can also have an impact, like your equip­ment and sig­nal
qual­i­ty, soft­ware, your broad­band plan, and your ser­vice provider’s network.

† Ser­vices pro­vid­ed over the nbn™ net­work will be replac­ing phone and inter­net ser­vices pro­vid­ed over most of the exist­ing
land­line net­works, includ­ing cop­per and the major­i­ty of HFC net­works with­in the fixed line foot­print. Ser­vices pro­vid­ed over
exist­ing fibre net­works (includ­ing in-build­ing, health and edu­ca­tion net­works) and some spe­cial and busi­ness ser­vices may
not be affect­ed. To find out if your ser­vices will be affect­ed, please con­tact your cur­rent phone or inter­net provider. The
dis­con­nec­tion date is sub­ject to change. For more infor­ma­tion, vis­it nbn​.com​.au/​s​w​i​t​choff or call 1800 687 626.